Telephone Helpline

Our telephone helpline is staffed Monday to Friday 9am to 5pm and Saturdays 9am to12 Midday. Our helpline staff offer a friendly and sympathetic listening ear and can give you lots of information that can help you in your caring role.


Helpline times are;

Monday to Friday 9am until 5pm on 01302 812827

Saturday 9am until 12pm midday 07918746464

Out of Hours Emergency

The Emergency Social Services Team (ESST) provides out of hours cover for all social care emergencies within Doncaster Metropolitan Borough. Out of hours are after 5pm and before 8.30am on weekdays and at weekends.

The team is made up of a variety of specialist social care staff so that the relevant staff can be called upon depending on the nature of an enquiry. Please call 01302 796000.